Refunds and Cancellations


  1. Genuine breakage issues.
  2. Packages lost in transit.
  3. In case Mog Assuni discovers that a wrong item has been shipped.
  4. Our return are subject to damage or wrong delivery and in certain cases about fitting issues.


  1. Incorrect or outdated delivery address.
  2. Incorrect address format including any form of a PO Box address.
  3. After 3 failed delivery attempts by our respective courier agent.
  4. Package refused by recipient.
  5. Sizing issues. Thus, please review our size guides carefully before making your purchase.
  6. Products returned in a used or damaged condition.
  7. Minor colour and design variation. All products are handmade/cast made and use base materials as brass, so there could be slight variation from the photographs on our website
  8. If the jewellery is not faulty or damaged.
  9. The customer needs to intimate us within 3 days of receipt of goods at his/her end.
  10. In case a Made to Order request is placed and the customer cancels the order subsequently, 25% of the product cost will be deducted and the balance will be refunded to the customer.

Steps for exchange for merchandise bought on full-price:

  1. For exchange please drop us an email to with your original order number along with details of exchange.
    2. Once approved, please courier the merchandise back to us at your cost on the address provided by us (please do keep the original invoice inside the box along with a note with details of the exchange desired)
    3. Our team will give you a call once we receive the courier and confirm the product change.
    4. The exchanged piece will be couriered back to your address with no additional courier charges.

Merchandise bought on Discount:

Products purchased under any promotional offer or sale cannot be exchanged or returned.

Modification of Terms and conditions of Returns & Exchange policy: at any time can modify the User Agreement without any prior notification.

No exchange or return requests shall be accepted on customised products.